Refund policy

Refund & Return Policy

30-Day Satisfaction Guarantee
We want you to love your Glowi 3-in-1 shaver. If you're not satisfied, you may request a return or refund within 30 days of receiving your order.

Return Conditions

  • Item must be unused, in original condition, and in original packaging.
  • Proof of purchase (order number or confirmation email) is required.
  • To start a return, email support@goglowi.com with your order number and reason for return.

Return Shipping

  • If the return is due to a change of mind or personal preference, the customer is responsible for return shipping costs.
  • If the item arrived defective, damaged, or incorrect, Glowi covers the return shipping cost and will send a free replacement or full refund.

Refunds
Once we receive and inspect the returned item, we'll notify you of the approval status. Approved refunds are processed within 5–7 business days to your original payment method. Shipping fees (if any were charged) are non-refundable except in cases of our error.

Non-Returnable Items
For hygiene and safety reasons, opened or used shaver heads/blade attachments cannot be returned unless defective.

Exchanges
Need a different variant? Email support@goglowi.com and we'll help you exchange it, subject to the same conditions above.